Ingrain Systems · Applied AI & Cloud

Intelligence that takes root.

For 14 years we've engineered the systems businesses run on. Now we make them think — production-grade AI and cloud, from first concept to always-on operations.

Abstract illuminated cube structure representing engineered intelligence
Engineered intelligence, in production
  • Est. 2012 Silicon Valley roots, Texas HQ
  • Clients coast to coast SMB to Fortune 500
  • Production AI Cloud & enterprise integration
  • Global delivery US · UK · India

AI & Cloud

AI that ships, not slides.

Strategy decks don't move the needle — systems in production do. We build intelligence into the platforms you already trust, with the engineering discipline we've practiced since 2012.

A

Applied & Generative AI

Domain-tuned assistants and generative solutions built for your business — with rigorous evaluation and production observability, so quality is measured, not assumed.

B

Agentic Automation

Multi-agent workflows that act on your systems — with human-in-the-loop approvals and complete audit trails, so autonomy never outruns accountability.

C

AI-Powered Modernization

Decades-old systems — mainframe-era, client-server — reborn as conversational, cloud-native experiences. The logic your business depends on, made approachable again.

D

Cloud Engineering

Migration, modernization and platform engineering across Azure, AWS and Google Cloud — infrastructure-as-code and cost-aware architecture from day one.

E

Data & MLOps

Data platforms, pipelines and model operations that keep your intelligence accurate, governed and continuously improving — long after launch day.

F

AI Strategy & Governance

Readiness assessments, pragmatic roadmaps and responsible-AI guardrails — so you adopt intelligence at the pace your risk profile allows, and no faster.

Humans in the loop where it matters.

Evidence behind every answer.

Observability across every deployment.

The through-line

From data center to intelligence layer.

The firms that win the next decade won't bolt AI on — they'll grow it from infrastructure they already trust. That's the work we've been preparing for since 2012.

Where it lands

Intelligence, applied where it counts.

01

Healthcare quality & risk workflows

Clinical and compliance teams spend less time hunting through records and more time acting on them. Review cycles that took weeks resolve in days, with every finding traceable to its source.

02

IT operations & incident intelligence

Incidents get summarized, correlated and routed before the first war-room call. Teams walk into triage with the likely cause already surfaced — and the runbook already open.

03

Security & vulnerability remediation

Findings become prioritized, contextualized work — not thousand-row spreadsheets. Remediation time falls because engineers see what matters first, with the fix path attached.

04

Legacy & records modernization

Institutional knowledge locked in aging systems and archives becomes searchable, conversational and safe to retire from. The past stops being a liability and starts being an asset.

Services

Every stage. One partner.

From product conceptualization to implementation and maintenance — or as a point-solution provider anywhere along the spectrum. Specialists in complete middleware solutions and B2B/B2C integration.

The engineering backbone that makes AI adoption real.

01 Application DevelopmentEnd-to-end or embedded with your team — across most major industries

With experience across most major industries, we develop solutions that meet the most challenging IT problems. Two engagement approaches:

Engagement approaches

  • End-to-End / Full Life-Cycle — we assume start-to-finish responsibility for analysis, design, implementation, testing and integration of systems.
  • Cohesive / Collaborative — we work as an extension of your team, sharing responsibility across the life cycle.

Capabilities

  • Application design, development and implementation
  • Systems integration / consolidation
  • Re-engineering, performance tuning and porting services
  • Implementation of application packages
02 Application MaintenanceMaximize efficiency, minimize downtime — without hiring for it

We maintain your applications to maximize efficiency, minimize downtime and respond quicker to your business needs. Keep a recently built application healthy or take an old legacy application off your plate — you manage the maintenance while we execute it, or outsource it entirely to us, without spending big on FTEs.

03 Application TestingAutomation and performance testing across multiple applications

We help you design, implement and execute automation and performance tests across multiple applications — so releases go out with confidence, not crossed fingers.

04 Application SecurityEnd-to-end security services that reduce risk across your IT estate

End-to-end security services that help you reduce risk in managing your IT infrastructure and IT assets — from assessment through remediation.

05 Staff AugmentationThe right people, exactly when your roadmap needs them

Flexible workforce capability across four dimensions:

  • Contingent staffing
  • Recruitment strategy
  • Recruitment process outsourcing (RPO)
  • VMS implementation
06 DeploymentTrading communities connected in days, not months

Our goal is to deploy your trading community smoothly and rapidly, keeping your company's objectives and success in mind. We work closely with your organization to ensure you and your trading partners are successfully connected and supported.

Connect a few or hundreds of trading partners in a matter of days. We create a deployment plan tailored to your timeline and budget — reduce expenses, improve efficiency, and open new revenue streams.

07 IT ServicesInnovative B2B and B2C solutions, built on deep client understanding

We work with clients to understand their business inside and out and earn trust beyond the typical client–supplier relationship. Innovative solutions for B2B and B2C markets.

Includes

  • IT Planning
  • Project Management
  • Data Management
  • Data Warehousing
  • Design and Administration
08 ImplementationOn-pace, on-time, on-budget — backed by deep staff experience

Expert implementation assistance backed by deep staff experience. We help develop business strategies, architectural schemas, and infrastructure recommendations for your trading-community implementation, assess critical needs, and build a detailed implementation plan.

Short- and long-term objectives keep implementation smooth, scalable, on-pace, on-time and on-budget.

09 Professional ServicesOur ProfServ platform, offered as a service line for PS firms

Everything professional-services firms need to run operations without wait times — candidate matching, a searchable resource database, partner collaboration with limited-access integration, and prompt response to clients and candidates. Delivered on our ProfServ platform (see Products for the full feature set), and also offered as a managed service line for professional-services firms.

10 TrainingOn-site or remote, from product basics to deep technical curricula

Flexible training to suit your company's needs — on-site or remote, product basics or deep technical curricula. Programs geared to every user, from casual business user to advanced programmer, at times and locations convenient for you.

11 Project StaffingIT staffing across the US, UK and India — three flexible models

IT staffing in the US, UK and India, directly and through alliance partners worldwide. When your team falls short of a resource or you need external expertise for a new project, we're there.

Staffing models

  • Contract staffing
  • Offshore contract staffing
  • Permanent / contract-to-hire (C2H)

+

Delivery Models

Multiple delivery models for project implementation and staffing — onsite, offshore or hybrid; end-to-end ownership or collaborative team extension. The engagement shape flexes; the accountability doesn't.

+

Product JumpStart Program

A knowledge-transfer program designed to give your team a running start on a newly purchased product where in-house expertise doesn't exist yet — so the software you bought starts paying back sooner.

Products

Software, refined.

Four products and a flagship platform, built the way we build for clients — benefit-first, engineered for the long run.

EventsApp · Mobile event platform

Your entire event, in every pocket.

Mobile event solutions that fit your needs and expectations. Attendees plan schedules, join the sessions they care about, give feedback, take surveys and stay updated with notifications throughout the event. Available in three editions — Standard, Personalized and Integrated.

iOS & Android · Standard / Personalized / Integrated editions

Polling Portal · Real-time engagement

Ask the room. See the answer live.

Real-time polling services: an admin portal to create polls, results rendered as live chart representations, and polling services exposed to clients so audiences can participate in polling events as they happen.

Admin portal · Live results · Client-facing polling services

Push Notification · Unified messaging

One API. Every device.

A solid, unified push-notification solution for every platform — iOS, Android, Windows and tablets. Reach every user, on every device, through a single integration.

iOS · Android · Windows · Tablets

Web Middleware Monitoring · Enterprise observability

See everything. Fix it before it breaks.

Enterprise-class, easy-to-use monitoring that optimizes the performance and availability of your entire IT infrastructure. Through a single customizable workspace portal, proactively manage health and availability end-to-end — operating systems, databases and servers, across distributed and host environments. It detects bottlenecks and potential problems in essential system resources and helps you automatically recover from critical situations to keep business-critical applications running.

  • Lightweight, highly scalable architecture — quickly deployed, easily managed, fast time-to-value, lower cost of ownership
  • Centralized control with enhanced visualization; historical and real-time reporting in customizable formats to rapidly identify, diagnose and resolve situations
  • Links IT services to processes, data, skills and tools through a single user workspace, aligning IT with business goals
  • Combines with composite application, event, network and service-level management for complete, integrated availability management

ProfServ · Flagship professional-services platform

Run your entire services firm from one screen.

As human-resources demand increases across industries, professional-services firms face new challenges: responding quickly with perfectly matched, qualified candidates; keeping an up-to-date, searchable resource database; collaborating with partners for specialized skills through limited-access integration; and responding promptly to clients and candidates.

ProfServ lets you manage all professional-services operations without wait times and endless browser refreshes — live data, custom workflows, and every core function in one interface.

AJAX-based, J2EE web solution · runs on any standard J2EE application server

  • Easily customizable web-based solution — no IT skills needed
  • Fully web-based; no client software; access anywhere via the internet
  • Flexible security module — integrates with corporate LDAP or a relational DB
  • Core PS functions in one interface: Customer, Vendor, Client, Resource, Resume, Placement and Communication Management plus Analysis
  • Easy-to-read analysis reports in multiple formats (PDF, Excel, HTML)
  • Role-based, multi-level authorization supporting custom workflows
  • AJAX-based refresh for live data from the server
  • Complete employee-management solution (Employee Portal): employee, payroll and communication management
  • Standard J2EE — runs on any standard J2EE application server

EventsApp — edition comparison

21 features · 3 editions
FeatureStandardPersonalizedIntegrated
Agenda
Sessions / Workshops
Session Status
Session Reviews & Ratings
Maps
Maps Pin-Drop
Speakers
Sponsors
About
Event Guide
Event Survey
Push Notifications
Polling
My Schedule
Session Scheduler
Digital Briefcase
In-App Messaging
Announcements via Twitter/X
Twitter/X Feed
Photos
Video Replay
Request a demo ✓ included · — not in this edition

About

Fourteen years of making technology take root.

Based in Silicon Valley (Fremont, CA), Ingrain Systems, Inc. was founded in 2012 and has focused on providing IT services to its clients ever since. Today, our highly skilled professionals provide key services to clients throughout the US — from small businesses to Fortune 500 enterprises.

Ingrain Systems is fully equipped to help clients with rapidly transitioning technology needs. We provide the best existing and emerging technologies to maximize your investments in people and technology — and in the AI era, that means intelligence built on infrastructure you already trust.

Now headquartered in Sherman, Texas — in the heart of the new North-Texas silicon corridor — with roots that remain firmly in Fremont, California.

Ingrain engineers collaborating around a table in the office
  • Capability

    Deep, current engineering skill across the stack — from mainframe to model weights.

  • Ingenuity

    Inventive answers to problems that don't come with a playbook.

  • Response

    We move at the speed your business actually needs — and pick up the phone.

  • Commitment to excellence

    The foundation of every Ingrain–client relationship.

Our missionDeliver the best existing and emerging technologies to maximize your investments in people and technology.

The constant

Technology changes. Craft doesn't.

Capability, ingenuity, response and a commitment to excellence — the same foundation since 2012, now applied to the most consequential technology shift of our careers.

Careers

Build what's next.

Build what businesses run on. We hire engineers across the US (and India) who take ownership and grow with our clients — 17 roles open today.

Engineers learning together at laptops in a training session

17 open roles

ING16 Software Developers 8–11 years View details

Software Developer / DevOps Engineer — multiple openings — Sherman, TX. Ingrain Systems Inc. needs professionals.

Responsibilities

  • Design, deploy, build, test and ability to maintain continuous integration and delivery process. Able to automate test and deploy the code. Managing and handling version control issues and provide guidance.
  • Stay abreast of new technologies and developments in the DevOps and embedded fields.
  • Develop and maintain CI/CD process using various tools. Co-ordinate with cross-functional teams.
  • Expertise in using tools & technologies Splunk, Azure, Dynatrace, NuGet, Docker, Kubernetes, Puppet, Ansible, Maven, Jenkins.
  • Interacting with clients on a regular basis to gather requirements, researching and analyzing on the same and convert them into software solution as per Software Development Life Cycle best practices.
  • Working with Continuous Integration (CI) and Continuous Delivery/Deployment (CD) environment.
  • Work using Splunk, Azure, Dynatrace, NuGet, Docker, Kubernetes, Puppet, Ansible, Maven, Jenkins.

Requirements

Master's + 1 yr exp or bachelor's + 5 yrs exp. Comp. salary. Relocate to unanticipated sites.

Send your resume toIngrain Systems, Inc.
421 N Sam Rayburn Way, Suite 200
Sherman, Texas 75090

Apply now

ING15 Quality Assurance & Automation Analyst 7+ years View details

Ingrain Systems, Inc. is seeking a qualified professional to fill the position of Quality Assurance & Automation Analyst based in Fremont, California.

Responsibilities

  • Define and analyze objectives, scope, issues, or organizational impact of information systems.
  • Create test plans, test design documents, assess issue resolutions and communicate manual and automated test reports.
  • Provide advice on project costs, design concepts, or design changes.
  • Establish functional or system standards to address operational requirements, quality requirements, and design constraints.
  • Evaluate existing systems to determine effectiveness and suggest changes to meet organizational requirements.
  • Monitor status of defects and perform root cause analysis.
  • Perform functional testing, regression testing, smoke testing, and sanity testing of software web applications.
  • Triaging defects before production deployment and provide inputs and solutions as required.
  • Ensure that QA procedures, standards and formats are adhered to within the scope of projects.
  • Collaborate with engineers and software developers to select appropriate design solutions to ensure the compatibility of system components.
  • Utilize experience in SQL, ANT, Maven, Toad, PL/SQL, Java, Jira and GitHub. Position requires 50% national travel.

Requirements

Position requires Master's degree or foreign equivalent degree in Computer Science, Electrical and Electronics Engineering, Information Technology or a related field plus two (2) years of experience in a related occupation. Position must include experience in SQL, ANT, Maven, Toad, PL/SQL, Java, Jira and GitHub.

Send your resume toIngrain Systems, Inc.
39159 Paseo Padre Parkway, Suite 231
Fremont, CA 94538

Apply now

ING14 User Interface Lead 7+ years View details

Multiple locations.

Responsibilities

  • Design, develop and modify software systems, using scientific analysis and mathematical models to predict and measure outcome and consequences of design.
  • Analyze user needs and software requirements to determine feasibility of design within time and cost constraints.
  • Perform deployment of the developed code on the servers and perform unit and regression testing as directed and fix the identified anomalies.
  • Prepare or modify the technical and user documentation for the applications, and develop product documentation, training material for the functionality.
  • Continuously upgrade technology and functionality knowledge related to new frameworks and develop prototypes as directed.
  • Coordinate software system installation and monitor equipment functioning to ensure specifications are met.
  • Consult with customers about software system design and maintenance.
  • Analyze information to determine, recommend, and plan computer specifications and layouts, and peripheral equipment modifications.
  • Utilize experience in Kendo UI, Java, jQuery UI, Spring, AngularJS and JIRA. 50% national travel.
  • Demonstrating good interpersonal, verbal and written communication skills.
  • Experience with scrum development methodology with JIRA.
  • Experience writing process requirements, technical design documents and standard operating procedures.
  • Experience collaborating with cross-functional global and remote teams with diverse backgrounds.

Qualifications

This position requires Bachelor's degree or foreign equivalent degree in Computer Science, Computer Engineering, or a related field plus five (5) years of experience in a related occupation. Position must include experience in: Kendo UI, Java, jQuery UI, Spring, AngularJS and JIRA.

Apply now

ING13 Principal Voice Engineer 7+ years View details

Ingrain Systems, Inc. is seeking a qualified professional to fill the position of Principal Voice Engineer based in Fremont, California.

Responsibilities

  • Develop conceptual, logical, and physical network designs and implement solutions for network problems.
  • Evaluate network designs to determine whether customer requirements are met efficiently and effectively.
  • Design multiple brand-specific business call flow on the IVR that can navigate callers to specific brand-related information and users to maintain uniqueness of brands and business.
  • Work with network team and Service Providers to agree on common QoS setting for end-to-end voice traffic and implement the policies.
  • Migrating legacy configurations to new VoIP environment making way to cost cutting and advance feature availability.
  • Design and test feature-related multiple RFC that could accommodate multiple Service Providers.
  • Develop and maintain relationship with project stakeholders including team members, peers, managers, customers, vendors and other affected departments to design efforts across multiple business units.
  • Participate in network technology upgrade or expansion projects, including installation of hardware and software and integration testing.
  • Utilize experience in WAN/LAN/WLAN, IVR, and VOIP Firewalls. 50% national travel.

Requirements

Position requires Master's degree or foreign equivalent degree in Computer Engineering, Electronics and Communication Engineering or a related field plus one (1) year of experience in a related occupation. Position must include experience in: WAN/LAN/WLAN, IVR, and VOIP Firewalls.

Send your resume toIngrain Systems, Inc.
39159 Paseo Padre Parkway, Suite 231
Fremont, CA 94538

Apply now

ING12 Sr. Technical Manager, Infrastructure 5+ years View details

4440 Rosewood Drive, Pleasanton, CA.

Responsibilities

  • Develop Database (Oracle, MySQL, Postgres, Mongo DB, Cassandra, Cache) and Big Data (Hadoop, Spark, Kafka) architecture strategies for various business & infrastructure initiatives and provide highly available and scalable data solutions.
  • Define and develop Data Pipeline and Migration strategies using Spark Streaming, Sqoop and ETL methodologies.
  • Design logical and physical layout architecture for Exadata Consolidation project.
  • Drive continuous improvements in processes & procedures through automation frameworks using Python, Java, Shell Script, Ansible, Chef etc.
  • Develop Automation tool for Data Migration across various Oracle Databases.
  • Build Automation for Database provisioning for Oracle, Multitenant, Mongo and MySQL Databases.
  • Develop automatic Patching solution for RAC and Non-RAC Oracle databases.
  • Define and develop Public Cloud Adoption and Migration strategy and plan.
  • Provide delivery of small to very large-scale Business and Infrastructure projects.
  • Partner with Engineering teams in performing Architecture review, Capacity Planning, Data modeling.
  • Conducting Performance load/stress test in partnership with application team and analyze the results to prepare for peak holiday traffic.
  • Ensure adherence to key regulatory demands through design and deployment of PCI, SOX and HIPAA-compliant database security structures.
  • Partner with PMO, Engineering & Infrastructure teams to develop database technology road map and establish service level agreements with various business partners.
  • Provide 24x7 support for highly available production systems.
  • Provide crisis management/escalation, troubleshooting & RCA during production incidents across mission-critical external and internal client-facing systems.

Apply now

ING11 Java Developer 5+ years View details
  • Location: San Francisco, Pleasanton (CA)
  • Type: W2 only
  • Client: GAP
  • Visa: Open
  • Salary: Open and negotiable (DOE)
  • Skills: Spring Boot, Java, Web Services

Job description

  • Work experience: 5+ years' experience developing Object Oriented web services.
  • Strong Java J2EE development skills.
  • Strong experience with Spring, Hibernate.

Education / certifications

BS in Computer Science or related discipline OR equivalent experience.

Apply now

ING10 DevOps Engineer 5+ years View details

Multiple locations.

Description

  • Excellent hands-on experience on cloud infrastructure environments, preferably Azure or AWS or OpenStack.
  • Knowledge of setting up application deployment on Pivotal Cloud Foundry.
  • Expert command of config management principles and an ability to code your desired state, preferably by using Chef or Ansible or Puppet.
  • Experience in building end-to-end pipelines.
  • Experience with containerization technology, preferably Docker.
  • Experience with application development and related technology stack, preferably Java or .Net.
  • Extensive engineering experience with Linux or Windows.
  • Experience with Continuous Integration tools, preferably Jenkins or TeamCity.
  • Experience with Monitoring tools, preferably NewRelic or CloudWatch.
  • Experience working with databases.
  • Experience with build tools, preferably Gradle or Maven.
  • Strong understanding of system and networking concepts and troubleshooting techniques.
  • Excellent knowledge of python or other scripting languages.
  • Excellent knowledge of Branching, Merging and deployment strategies.
  • Experience with Code Quality Governance related tools like Sonar.
  • Experience with highly scalable/available service-oriented architectures.
  • Demonstrating good interpersonal, verbal and written communication skills.
  • Experience with scrum development methodology with JIRA.
  • Experience writing process requirements, technical design documents and standard operating procedures.
  • Experience collaborating with cross-functional global and remote teams with diverse backgrounds.

Qualifications

Bachelor's Degree in Engineering / IT or related fields. Masters preferred.

Apply now

ING09 Systems Engineer II — Active Directory 5+ years View details

Hyderabad, India.

This position will be part of a talented team that is responsible for the growth, ongoing maintenance and development of a large infrastructure. The ideal candidate must be a self-starter with strong work habits and have strong foundations in Windows operating system.

Responsibilities

  • Designing, Configuring, Maintaining, and Supporting the Active Directory forests.
  • Perform as a senior member of the systems administration team to support the installation, optimization, integration, troubleshooting, backup, recovery, modification, security, and upgrading of IT systems and components to provide services that enable customers to effectively apply IT to business requirements.
  • Have knowledge of tools and mechanisms for distributing new or upgraded software to ensure customers receive current versions of supported software, as they become available.
  • Shall be able to work with other senior staff to recommend and design systems architecture and topology from both general and specific perspectives.
  • Provide L3 support on an on-call support rotation model.

Qualifications

  • B.S. Degree qualification or equivalent experience.
  • Solid working knowledge of Microsoft platforms and products including Windows 2008/2012/2016 Operating Systems and Active Directory.
  • Must enjoy working and interfacing with a variety of technical and non-technical users.
  • An additional plus is experience in developing custom solutions and experience with Microsoft's Azure or Office 365 cloud-services platform. Candidate should possess deep technical expertise in Active Directory and can solve complex technical problems through sound, creative troubleshooting.
  • MCSE / MCTS / MCITP qualification desirable.
  • Good understanding of ITIL/Service Management.
  • Good understanding of the network and authentication protocols (SMB/CIFS, DNS, RPC, LDAP, Kerberos, NTLM, etc).
  • Good understanding of security principles (User profiles, authentication, authorization, PKI: EFS/SmartCard/Certificates).
  • Experience in Active Directory Disaster Recovery.
  • Group Policies implementation and design and troubleshooting.
  • Security and Administration of the Active Directory environment.
  • Fundamental networking knowledge — IP, DHCP, DNS, WINS, routing etc.
  • Either ADFS 2.0 and/or Forefront Identity Manager 2010 is a plus.
  • Experience with LDAP directories.
  • Excellent written, oral and presentation skills.
  • Desired experience in Active Directory Scripting technologies, PowerShell.
  • Knowledge of hardware virtualization technologies.
  • Working knowledge of Windows performance & memory troubleshooting.
  • A working knowledge of SCOM would also be beneficial.
  • An awareness of other 3rd-party Active Directory Monitoring Tools.
  • Knowledge of Microsoft server / fail-over clustering is a plus.

Apply now

ING08 Storage Engineer 5+ years View details

Key responsibilities

  • This position is accountable for the execution of storage management strategy across projects, application support teams, and infrastructure vendors.
  • He or she is responsible for cross-platform storage consumption profiling and capacity predictions.
  • This position has overall ownership of physical and virtual storage configurations, and is accountable for both optimizing the environment for performance and to ensure its stability.
  • Design, deploy and maintain complex storage systems (SAN, NAS, ISCSI).
  • Responsible for the development, implementation, and strategy for open system storage globally.
  • Manage the delivery of designs for SAN, Backup and Recovery, and Storage platforms from peers, and third-party vendors.
  • Monitor and analyze the system to ensure effective usage of all phases of storage infrastructure, including but not limited to SAN configurations, logical and physical stripping, SVC virtualizations and IOPS optimization.
  • Establish measurement processes that track space management allocation, usage, and reclamation opportunities.
  • Track actual usage against applications and projects expected growth by storage tier.
  • Define and monitor threshold-alerting mechanisms.
  • Early detection of I/O degradation across tier, remediation, and identification of root cause.
  • Profile by tier IOPS including bytes per I/O and tier criteria attainment.
  • Provide 24x7 on-call storage support for all storage platforms on a rotational basis.
  • Work in shift schedule.

Must-have skills

  • Bachelor's degree or equivalent experience in Information Technology.
  • 5+ years of progressively responsible, hands-on experience in IT.
  • 5+ years of hands-on experience in managing large SAN, NAS and ISCSI environments.
  • Experience in EMC VPLEX, IBM SVC, HPE 3PAR, PURE technologies.
  • Strong skills in Network Appliance, EMC, IBM, 3PAR and PURE storage platforms.
  • In-depth knowledge of director-level Cisco and Brocade fiber channel switches.
  • Experience with Object and Cloud Storage technologies is a plus.
  • Proficient in Linux, Windows, and VMware administration and scripting.
  • Expertise in server behavior affecting Storage; Storage architecture concepts; Storage virtualization, local and datacenter replication practices.
  • Experience with backup solutions including Data Domain, Net Backup, and Tivoli Storage Manager.
  • Previous experience working in a large matrixed organization.
  • Excellent oral and written communication skills.
  • Strong knowledge and experience of designing, developing and delivering complex technology solutions across Infrastructure Application Solutions.
  • Practical experience in hands-on project implementations, project structure (both formal and informal), project life-cycle, and best practice project standards.
  • Practical experience in the infrastructure technologies relevant for the support of application development, e.g. database, server, etc.
  • Strong mathematical and analytical skills, with demonstrated understanding of complex principals and statistical theories.

Apply now

ING07 Systems Engineer — Messaging ISA 6+ years View details

Reporting level: This position will report to the Sr. Manager of the Messaging Infrastructure product team.

Shift schedule: This person will work in shifts. On-call support including periodic after-hours and weekend support responsibilities.

Responsibilities & duties

  • Provide low-level cross-functional support as needed for the Clerity product team (re-hosted Mainframe).
  • Provide administration support for various integration technologies, such as: IBM Infosphere Datastage, IBM MQ, IBM IIB, Kafka, RabbitMQ, and other legacy platforms (SeeBeyond, Oracle Retail RIB, EME, MLINK, XCOM, & Tuxedo).
  • Implement and administer new Integration servers and projects (both cloud and on-prem), working with delivery teams to ensure success.
  • Establish close working relationships with the application development teams and understand their business and technical requirements.
  • Participate in architecture strategy discussions and contribute to cloud alternatives research.
  • Document and maintain policies & procedures, standards, & guidelines for Data Integration.
  • Manage the design and implementation of new Integration environments as required by portfolio projects.
  • Design and implement new common Enterprise Integration components and adaptors.
  • Support existing common components, business and infrastructure ESB services.
  • Support various phases of application development, testing and deployment activities.
  • Support three or more of the following: IBM Datastage, IBM MQ, IBM IIB, Kafka, RabbitMQ, or Custom ESB upgrades, new deployments or configuration changes.

Qualifications

  • Bachelors Degree in Computer Science from an accredited college, or equivalent experience.
  • 6+ years overall information technology experience.
  • 6+ years of system administration and engineering experience within large batch integration infrastructures.
  • Three or more of the following: 3+ years administration support in IBM Datastage, IBM MQ, Talend ETL, IBM IIB, Kafka, or RabbitMQ.
  • 3+ years working within delivery projects and detailed understanding of project development lifecycles.
  • Experience within operational support role and detailed understanding of support processes and considerations.
  • Ability to operate in a 24x7 — periodic on-call rotation production environment.
  • Conceptual knowledge of foundational messaging (MQ), file transfer, and database interaction technologies.
  • Command-line experience working with UNIX/Linux.
  • Full lifecycle software development experience.
  • Excellent oral and written communication skills.
  • Should be able to work on multiple projects and priorities simultaneously.
  • Self-motivated and able to work with only moderate supervision.
  • Experience managing performance against metrics and SLAs.
  • Worked within global delivery model and collaborated with engineering teams worldwide.

Apply now

ING06 Systems Engineer II — B2B Integration 6+ years View details

Reporting level: This position will report to the Sr. Manager of the B2B Integration product team.

Shift schedule: This person will work in shifts. On-call support including periodic after-hours and weekend support responsibilities.

Responsibilities & duties

  • Provide administration support for B2B integration technologies, such as: EDI X12, AS2, SFTP, TLE, & Bizlink.
  • Support & develop with Cobol, PERL, & Shell scripting.
  • Implement and administer new B2B Integration services and projects (both cloud and on-prem), working with delivery teams to ensure success.
  • Participate in system capacity reviews and engage in disaster recovery activities.
  • Provide technical guidance & recommendations to application teams.
  • Design, build, test and implement EDI transactions and provide problem analysis and technical support.
  • Establish close working relationships with the application development teams and understand their business and technical requirements.
  • Participate in architecture strategy discussions and contribute to cloud alternatives research.
  • Document and maintain policies & procedures, standards, & guidelines for Data Integration.
  • Support various phases of application development, testing and deployment activities.
  • Support the following: Opentext TLE EDI translation; Opentext Bizlink EDI transformation; AS2, SFTP, & HTTPS; encryption protocols, such as PGP/GPG.

Qualifications

  • Bachelors Degree in Computer Science from an accredited college, or equivalent experience.
  • 6+ years overall information technology experience.
  • 3+ years EDI development & support experience with the following: EDI map experience; Opentext TLE EDI translation preferred; Opentext Bizlink EDI transformation preferred; AS2, SFTP, & HTTPS; encryption protocols, such as PGP/GPG.
  • 6+ years working within delivery projects and detailed understanding of project development lifecycles.
  • Experience within operational support role and detailed understanding of support processes and considerations.
  • Ability to operate in a 24x7 — periodic on-call rotation production environment.
  • Conceptual knowledge of foundational messaging (MQ), file transfer, and database interaction technologies.
  • Command-line experience working with UNIX/Linux.
  • Full lifecycle software development experience.
  • Excellent oral and written communication skills.
  • Should be able to work on multiple projects and priorities simultaneously.
  • Self-motivated and able to work with only moderate supervision.
  • Experience managing performance against metrics and SLAs.
  • Conceptual knowledge of Webservices.
  • Worked within global delivery model and collaborated with engineering teams worldwide.
  • Knowledge of any job schedulers, Incident management tools.
  • Knowledge of Agile methodologies and exposure to DevOps operating model.

Apply now

ING05 Lead Linux/Unix Engineer 7–10 years View details

Hyderabad, India.

This position provides system support for all UNIX/Linux-based software by implementing, monitoring and maintaining systems and application software running under UNIX/Linux. The position also works with software vendors to provide optimum system performance and availability. We upgrade, consolidate, and leverage automation to improve and deploy services to these platforms. This role will support a global community and needs to be focused on stability and reliability of services to customers at all sites.

Key responsibilities

  • This position will be part of a talented team that is responsible for the growth, ongoing maintenance and development of a large-scale server farm running primarily on Linux and UNIX.
  • Provide Level 3 support for complex system and applications, rolling out new systems, maintaining, migrating, upgrading and improving the long-term performance of the systems.
  • Perform as a senior member of the systems administration team to support the installation, optimization, integration, troubleshooting, backup, recovery, modification, security, and upgrading of IT systems and components to provide services that enable customers to effectively apply IT to business requirements.
  • Have knowledge of tools and mechanisms for distributing new or upgraded software to ensure customers receive current versions of supported software, as they become available.
  • Shall be able to work with other senior staff to recommend and design systems architecture and topology from both general and specific perspectives. Provide L3 support on an on-call support rotation model.

Capabilities & requirements

  • The ideal candidate must be a self-starter with strong work habits and have mid-level career experience in maintaining large numbers of UNIX servers.
  • Deep understanding of UNIX/Linux fundamentals and concepts.
  • Extensive System Administration experience with Red Hat and other Linux flavors.
  • Strong experience in managing VERITAS cluster servers (VCS).
  • Hands-on experience with HP and Dell bare metal server deployments and automation.
  • Proven experience in VMWARE running large-scale Virtualized environments.
  • Scripting experience, specifically with Ruby/Perl and shell scripting language to automate existing workloads and routine system admin tasks.
  • Experience with Chef / Puppet / CfEngine will be a big plus.
  • In-depth knowledge of TCP/IP, BIND, LDAP and other core technologies such as Sendmail, NTP, TCP/IP, FCIP, iSCSI, SAN, NAS etc.
  • Experience in resolving complex issues related to break-fix, performance tuning and deployments.
  • Extensive troubleshooting skills with Linux, network in complex App and DB environments.
  • Strong understanding of network and server security.

Nice to have

  • Experience implementing, administering and creating custom dashboards for performance monitoring/metrics.
  • Experience with administering servers and storage within Openstack and Azure cloud environments.
  • RHCE, VSphere ESXi, Openstack, AZURE/AWS certifications.

Required experience and education

Bachelor's degree in Computer Engineering or equivalent experience in IT. 7–10 years of progressive experience in engineering and design capacities.

Apply now

ING04 Systems Engineer II — Windows 7+ years View details

Hyderabad, India.

This position will be part of a talented team that is responsible for the growth, ongoing maintenance and development of a large infrastructure. The ideal candidate must be a self-starter with strong work habits and have strong foundations in Windows operating system.

Responsibilities

  • Maintaining, Supporting and Deploying servers using the following platforms: Microsoft Windows Server (2008, 2012, 2016), Active Directory (2008, 2012, 2016), VMware 5.0 or higher.
  • Perform as a member of the systems administration team to harden servers, patching and vulnerability remediation.
  • Have knowledge of CIS standards, benchmarks, vulnerability bulletins, etc.
  • Shall be able to work with other senior staff to recommend and design systems architecture and topology from both general and specific perspectives.
  • Provide L3 support on an on-call support rotation model.
  • As part of the role, you will be required to work in shifts (24x7).

Qualifications

  • Bachelor's degree or equivalent experience in IT.
  • 7+ years of progressive experience in MS Windows engineering and design capacities.
  • Deep understanding of Windows fundamentals and concepts.
  • Experience with Windows 2008R2/2012/2016 server OS.
  • System Center Configuration Manager (SCCM) 2012 – 1602 experience — build, deployment, patching, asset management experience.
  • Experience in Windows patch management, vulnerability management and remediation.
  • Experience with security scanning tools such as Nexpose, Qualys, Checkpoint is a plus.
  • IT and Data Center infrastructure knowledge and experience.
  • Knowledge of TCP/IP, BIND, LDAP and other core technologies such as NTP, TCP/IP, FCIP, iSCSI, SAN, NAS etc.
  • Experience with VMWARE virtualization.
  • Strong automation experience with PowerShell/other scripting or programming/configuration management tools (Chef, Ansible, Puppet, Python, Ruby).
  • Working knowledge of server hardware from different vendors such as HP, Dell etc.
  • Strong understanding of network and server security including CIS, SSL/TLS, IPSEC, etc.
  • Excellent troubleshooting skills related to OS, Network and other performance issues.
  • Experience implementing, administering and creating custom dashboards for performance monitoring/metrics.
  • Working knowledge of agile methodologies.
  • Good communication and presentation skills and able to lead/mentor junior members.
  • Certification in Windows, PowerShell, VMWARE, Azure is a plus.

Apply now

ING03 Senior Software/Systems Engineer 4–8 years View details

Hyderabad, India.

As a Full-stack engineer, you will build and operate Middleware application server/platform stack in a hybrid cloud environment. Our team focusses on all of the services/products residing on online/retail middleware application server platforms while bridging the gap between systems and services.

Looking for a problem solver, quick learner, love working with new technologies, ready to face challenges in one of the large, complex retail environments and latest technology stack in a private cloud.

As this environment runs 24x7, role needs to work in shifts, in a follow-the-sun model, while partnering with US on-shore team who covers US PST shift to provide the services to keep the environment healthy pro-actively and required to be on call as per the business needs. Look for continuous improvement in the visibility of production health, automation, self-healing and resiliency initiatives, security, scalability and reliability.

Successful candidate requires strong technical knowledge, deep understanding of various layers of the infrastructure (System, Virtualization, Middleware, Messaging and database), supporting application/service in the software build/deploy/operate cycles, high availability, excellent communication skills and a team player in agile environment.

Basic qualifications

  • 8+ years of experience in Technical operations/DevOps/Service Availability roles.
  • 4+ years of experience administering middleware Tomcat, WebSphere, WebLogic, Hbase/Hadoop in large-scale production environments.
  • 4+ years of experience in different variants of Unix (RHEL/Aix/Solaris) with significant exposure to RHEL.
  • 4+ years' experience in building and operating large-scale systems and applications architecture.
  • Experience in one or more languages: BASH/Ruby/Python/PERL and Java.
  • Good understanding of DNS, AD/LDAP, TCP/IP related technologies.
  • Experience working in virtualization in private cloud environment.
  • Good understanding of Systems performance and monitoring.
  • Experience with JVM optimization.
  • Good understanding/experience in one or more monitoring/metrics/logging solutions — Nagios, Splunk, New Relic, Grafana/Graphite.
  • Good understanding of high availability, fail-over and load balancing — F5 GTM/LTM, HAPROXY, NGINX.
  • Experience in Incident Management and play key role in driving or participating in high-severity calls.
  • Experience in the root cause analysis and problem management while partnering with other product teams.
  • Ability to analyze, prioritize, multi-task and communicate.
  • Excellent written and verbal communication skills.
  • Good understanding of ITIL best practices.

Preferred qualifications

  • Infrastructure automation using Chef OR something similar.
  • In-depth knowledge or administration skills in Hbase/Hadoop.
  • Strong experience in software development life cycle or infrastructure development cycle using CI/CD tools like Jenkins.
  • Experience in supporting database relational/non-relational and messaging technologies.
  • Experience working in public cloud or hybrid cloud.

Education qualifications

M.Tech/B.Tech/BE/BS in Computer Science or related field with relevant experience.

Apply now

ING02 Database Engineer — Infrastructure DBA, MongoDB 8–11 years View details

Hyderabad, India.

Database Engineer, Infrastructure DBA (MongoDB) will be responsible for working with a diverse multi-faceted team that supports a multi-platform databases environment. This individual must possess general experience in production support and engineering of database infrastructure. The ideal candidate for this position must possess production operational experience in the management of multiple databases within a DevOps framework. This individual is responsible for achieving an efficient technical infrastructure both on-prem and cloud, which includes appropriate tools to support production operations, and will be a key contributor to a small team of highly talented professionals who are responsible for managing databases across a global enterprise.

Reporting level: This position will report to the Sr. Manager of the Database Infrastructure product team.

Shift schedule: This person will work in shifts. On-call support including periodic after-hours and weekend support responsibilities.

Key areas of responsibility

  • Develop and support MongoDB database.
  • Develop and support replication for MongoDB database.
  • Monitor and optimize MongoDB database performance and capacity planning.
  • Troubleshoot database issues, maintain database systems availability and scalability.
  • Develop and optimize database design for new applications.
  • Developing an efficient technical infrastructure, which includes appropriate tools to support production operations.
  • Developing and maintaining jobs for monitoring and reporting various aspects of system performance, resource utilization, and application usage.
  • Developing and maintaining scripts for automating database deployments and updates.
  • Developing and maintaining system and process documentation.
  • Assist in effort estimating, forecasting, and work planning for resources.
  • Builds a network of strong, collaborative relationships (e.g., with customers, employees, business colleagues, and external partners) that increases collaboration and communication — Product Development Teams, Architects and Data Architects.
  • Advising software developers on best practices for improving performance, scalability and operational manageability of production databases.
  • Performance tuning and troubleshooting complex MongoDB database and application issues.
  • Ensures creation of runbooks for vendor partners and service providers in the assembly, configuration and administration of the application database.
  • Develop and enforce standards, policies, and procedures for managing databases.
  • Promote a “one-team” approach for sharing common processes and practices.
  • Challenges established ways of doing things to improve the organization's capabilities around commitments, actions and results.

Minimum requirements

  • 8–11 years of database administration experience or equivalent for MongoDB versions 3.6 or above.
  • 5+ years of experience in MongoDB (3.6 or above) installation, setup, creation, and maintenance processes.
  • Experience with Ops Manager 3.4 and above is a plus.
  • Experienced in creating JSON documents a plus.
  • Experience with Agile development methodologies is highly desirable.
  • Experience with cloud-based databases is big plus.
  • Experience with monitoring tools like Nagios, Graphite, New Relic and Datadog.
  • Strong technical knowledge of database and application tuning.
  • Strong technical knowledge of Backup/Recovery, Disaster Recovery and High Availability techniques.
  • Strong technical knowledge in writing shell scripts used in support of database administration.
  • Demonstrated experience with MongoDB database design, implementation, performance tuning, and capacity planning. Managing large-scale database system is a plus.
  • Demonstrated experience with Open Source/Linux development and production environment.
  • Minimum of Bachelor's degree in MIS/IT, business administration, or related discipline.

Apply now

ING01 Database Engineer — Infrastructure Oracle DBA 8–11 years View details

Hyderabad, India.

Database Engineer, Infrastructure Oracle DBA will be responsible for working with a diverse multi-faceted team that supports a multi-platform databases environment. This individual must possess general experience in production support and engineering of database infrastructure. The ideal candidate for this position must possess production operational experience in the management of multiple databases within a DevOps framework. This individual is responsible for achieving an efficient technical infrastructure both on-prem and cloud, which includes appropriate tools to support production operations, and will be a key contributor to a small team of highly talented professionals who are responsible for managing databases across a global enterprise.

Reporting level: This position will report to the Sr. Manager of the Database Infrastructure product team.

Shift schedule: This person will work in shifts. On-call support including periodic after-hours and weekend support responsibilities.

Key areas of responsibility

  • Proficient in Oracle EE RAC database installation, upgrade, patching, maintenance, security, sysadmin functions and administration.
  • Monitor and optimize Oracle database performance and capacity planning.
  • Troubleshoot database issues, maintain database systems availability and scalability.
  • Assist in effort estimating, forecasting, and work planning for resources.
  • Promote a “one-team” approach for sharing common processes and practices.
  • Builds a network of strong, collaborative relationships (e.g., with customers, employees, business colleagues, and external partners) that increases collaboration and communication — Product Development Teams, Architects and Data Architects.
  • Analyze data access and modification requirements to ensure efficient SQL and optimal database design.
  • Performs Capacity Planning for storage and performance; includes proper monitoring, trend analysis, and modeling.
  • Performance-tuning consultation by working closely with software vendors to tune the database and meet application-specific needs.
  • Ensures creation of runbooks for vendor partners and service providers in the assembly, configuration and administration of the application database.
  • Develop and enforce standards, policies, and procedures for managing databases.
  • Challenges established ways of doing things to improve the organization's capabilities around commitments, actions and results.

Minimum requirements

  • 8–11 years of experience as an Oracle DBA working on Oracle 11g and 12g running on RHEL 6 and 7. Certified Oracle DBA a plus.
  • 8 years of experience supporting Oracle RAC and Data Guard.
  • 8 years of experience in SQL Performance Tuning.
  • Working knowledge of operating system internals (shell scripting, monitoring, debugging) in Linux environments is required.
  • Experience with monitoring tools like Nagios, Graphite, New Relic and Datadog.
  • Experience working with database and system maintenance procedures.
  • Experience with automated database migration techniques.
  • Experience with Agile development methodologies is highly desirable.
  • Experience with cloud-based databases is big plus.
  • Experience with virtualization in continuous integration environment is highly desirable.
  • Familiarity with one or more following database technologies is a plus (MySQL, SQL Server, DB2-LUW and Postgres).
  • Minimum of Bachelor's degree in MIS/IT, business administration, or related discipline.

Apply now

ING00 Network Engineer 8–11 years View details

Responsibilities

  • Design, develop and maintain/enhance new network technologies or existing network support of the Network application stack; evaluate new/existing network standards, technologies to adapt them for variety of platform solutions.
  • Architectural design and documentation of the company's global network infrastructure, including corporate and e-commerce.
  • Responsible in preparing high-level project design and test approaches, technology roadmaps for corporate and ecommerce communication platforms.
  • Designing, implementing and troubleshooting security policies, VPN tunnels on Juniper SRX, Palo Alto appliances for external application vendors and internal application teams.
  • Deliver network documentation, and all typical design and architecture documentation of services and solutions for consumption by engineering, deployment, and operations teams.
  • Formulate and implement standards for network products and services with respect to monitoring and overall management, including but not limited to configuration management, lifecycle management, vulnerability management and process management for continual service improvement.
  • Responsible in conducting yearly periodic reviews of systems to be in line with PCI compliance by provisioning F5 Virtual IPs to send data to SPLUNK monitoring tool.
  • Responsible for implementation of Gap Network in Data Center, WAN, E-Commerce, Stores, Distribution Centers and Corporate offices.
  • Implementing SDN WAN for Gap Retail and Corp Network.
  • Analyze and prepare recommendations to address existing and potential trouble areas in LAN/WAN networks for all Gap Inc corporate campuses.
  • Work closely with cross-functional teams across multiple Infrastructure disciplines and other stakeholders to gather and define requirements and objectives for which solutions are required to meet.
  • Responsible in conducting root cause analysis for high-severity incidents and engaging in on-call support to assist tier-1, 2 operation teams in troubleshooting and providing temporary/permanent fix.
  • Configuration and troubleshooting issues related to VPC on Nexus Switches and FEX.
  • Troubleshooting on wireless connectivity issues on Cisco and Meraki platforms.
  • As part of Network Level 3, worked on fixing/adding/alteration of configuration on F5 during major outage.
  • As a part of daily operations, offloaded SSL certs for client VIPs which are about to expire, and new SSL certs creations and modification.
  • Expertise knowledge working with Juniper platforms like MX, EX and SRX.
  • Leverage industry knowledge and experience to effectively plan and guide for install, configure and operate infrastructure hardware and software including routers, switches, firewalls, load balancers, wireless access points.
  • Includes partnering with multiple vendors for deploying new Monitoring, Application load balancing solutions for Gap Inc. network infrastructure.
  • Conduct research on Industrial Network products, solutions, services, which meet Industrial standards to remain abreast of developments in the technology industry and deploy them.

Requirements

Require at the minimum a bachelor's degree (or foreign equivalency) in the field of Computer Information Systems, Computer Science, or a related field.

Apply now

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